Was your item damaged when you received it?

In the unlikely event the item you ordered is received damaged, please email us a few photos of the item, your invoice and the packaging, immediately so we can file a claim internally with the shipper.

After we have received the photos, we will arrange for a replacement item to be shipped to you, however if the item is sold out, we can issue you a refund at that point. 

Important: Each item is quality-checked and carefully packaged before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

How long will it take to process my refund?

If an item is damaged upon arrival and we deem it plausible to issue a refund receive a refund it will be processed by Gtedi within seven business days from the day the concern was relayed., provided it meets with the terms of our return policy.

• We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.
• We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us.
• We cannot accept used items under any circumstances
• We reserve the right to refuse a refund upon request if it does not meet with our returns policy.